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OutageResolved

No e-mail delivery: no confirmations, no password reset

19/08/2026, 17:38 to 23/08/2026, 17:00 · 3 d 23 h · E-Mail-Versand

  1. Resolved23/08/2026, 17:00

    Resolved. E-mail delivery is working.

    The provider opened port 25 and set the reverse DNS record. Delivery tested to Gmail, GMX, iCloud, mail.com and freenet, each encrypted via STARTTLS; the DKIM signature verified against the published key.

    What you can do: if you registered before today, resend the confirmation mail from your settings. If your server was paused during this time, open a ticket and we restore its runtime.

  2. Cause identified19/08/2026, 17:38

    Since the platform launched, CitexNode has not sent a single e-mail. Everything that goes out by mail is affected: the confirmation after registering, "forgot password", the reminder before a server expires, the notice when one is paused, and the notification when support replies to a ticket.

    What this means for you: your account works without a confirmed address. Anyone who forgets their password has to open a ticket; renewal reminders do not arrive.

    Why: providers block port 25 by default and open it only after a review. Reverse DNS, SPF, DKIM and DMARC come on top. We deliberately use no third-party mail service, because that would mean handing every user's address to someone else.