Resolved. The host was unreachable from about 18:20 to 19:03 CEST after a faulty change to its network configuration (the previous update mistakenly said 17:10). The fix is now permanent and has survived a reboot of the host. All services are running normally again. Sorry for the disruption.

The host is back online. API, dashboard, email, databases, Node 5 and customer sites have been reachable again since about 17:10 CEST. We're keeping an eye on things for a while.

Cause identified: one of our host servers lost its network connection after a change to its network configuration. We're working through the provider's console to bring it back online. The affected services will come back automatically once it's reachable again. Your data is not affected.

After network maintenance on one of our hosts, the API, the dashboard behind sign-in, email delivery, the MySQL databases, Node 5 and CitexNode Deploy customer sites are unreachable. Game servers and bots on Node 2–4 keep running but can't be controlled from the dashboard right now. We're working on restoring service.