Confirmation email cannot be requested again
(18/10/2026, 16:36) · Resolved after 1 h 41 min
- Website und Dashboard
- E-Mail-Versand
Resolved
Resolved. The confirmation email can be requested again after signing up, in the dashboard and when ordering. If you could not confirm your address so far, just request a new email.
Monitoring
The fix is fully live: the confirmation email can now be requested again in the dashboard and when ordering, too. We are keeping an eye on it for a while.
Cause identified
Partly fixed: after signing up and on the "link expired" page you can request the confirmation email again, with a short security check. The fix for the button in the dashboard and when ordering is still to come.
Cause identified
Cause found: the request for a new confirmation email was sent without the bot check our server requires for it, so it was rejected. Until your address is confirmed, you cannot place orders either.
The fix is ready and will be rolled out shortly.
Investigating
The Resend confirmation email button (after signing up, in the dashboard and when ordering) shows a bot-check error and no new email arrives. We are looking into it.
Orders and sign-ins are otherwise not affected.