Resolved: vServers with Intel Xeon have been orderable and provisioned normally since the fix. Thanks for your patience!

Monitoring: The fix has been rolled out. New orders for Intel Xeon vServers are being provisioned normally again.

We are continuing to monitor provisioning closely. If anything still goes wrong with your order, please contact us via a ticket.

Cause identified: A configuration change to our vServer automation on 25 October caused new Intel Xeon vServers to be rejected by the host system during setup. Existing vServers are not affected and continue to run normally.

Orders whose provisioning failed have been refunded automatically and in full to your account balance.

The fix is ready and is currently being tested and rolled out. We will post an update as soon as orders are provisioned normally again.

Update: Orders for Intel Xeon vServers are being accepted, but the subsequent provisioning is currently failing. We are analysing the root cause in detail.

Orders that have already been placed will not be lost – we will provision them as soon as the issue has been fixed.

We will post further updates here as soon as we know more.

Intel Xeon vServers are currently unavailable for ordering. We are investigating the cause of the issue and working towards a solution.

We will provide further updates on this status page as soon as more information becomes available.

Thank you for your patience and understanding.